High Lane F.C.

Community Football for Everyone

Club Complaints Procedure

In the event that any member feels that he or she has suffered discrimination in any way, or that the Club Policies, Rules or Code of Conduct have been broken, should follow the procedures below.

  • They should report the matter in writing to the Club Secretary or another member of the Committee, if your complaint is pertinent to Child Protection then address the complaint to the Club’s Child Protection Officer. This will then be dealt with by the Club Complaints Committee
    Your complaint should include:

    • Details of what, when, and where the occurrence took place.
    • Any witnesses along with there statements.
    • Names of any others who have been treated in a similar way.
    • Details of any former complaints made about the incident, date, when and to whom made.
    • A preference for a solution to the incident.
  • The Club’s Complaints Committee will then arrange a meeting to be held at the earliest convenience so that all parties can discuss the complaint.
  • The Club’s Complaints Committee will comprise of at least five Committee members of which two must comprise of either The Club Chairman, the Secretary or the Treasurer and in all cases of Child Protection issues, the Club’s Child Protection Officer, will have the power to:
    • Warn as to future conduct.
    • Suspend from membership.
    • Remove from membership any person found to have broken the Club’s Policies or Codes of Conduct.
    • Determine whether any Child Protection issues should be referred to an official body, ie. The Police.

The Club Complaints Committee will not make judgement on squad and team selection issues.

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